December 14, 2005 ( Click here for 2006 Updates)
Resorts Opening Dates
Following is an update on the resorts' opening dates:
Aventura Spa Palace The resort is fully operational with the exception of the tennis courts, bicycle service and Mundaca Restaurant. The Restaurant will open shortly.
Moon Palace Golf & Spa Resort - This resort will partially open on December 22nd.
The golf course is scheduled to open on the same date.
Playacar Palace The grand opening is for December 15, 2005, however, the resort will begin operations on December 9th.
Beach Palace Due to the damages caused by the hurricane, the Beach Palace will be completely rebuilt with new first class facilities. New convention facilities and a full service Spa will also be added. The expected opening date is December 1, 2006.
Sun Palace This hotel will also be remodeled and Jacuzzis will be added to all the Jr. Suites. A new full service Spa will also be added. The hotel will become Couples only when it opens in the Summer of 2006.
Cancun Palace This property will also undergo renovations. The property will feature Jacuzzis in all rooms with balcony, a new Spa, convention facilities, a kids club and 4 specialty restaurants. The expected opening date is Summer 2006.
Cozumel Palace This resort is expected to open on April 1, 2006
Xpu-Ha Palace Xpu-Ha Palace will open with 144 rooms on April 1, 2006.
Cancun/Riviera Maya Tours
Isla Mujeres: It will resume operation on December 22nd along with the reopening of Moon Palace.
Wet'nWild's: The tentative opening date is for December 22nd.
New tour: A new tour has been added to the "Cancun/Riviera Maya Included Tours" offered by Palace Resorts. It's called "Sail & Snorkel" and it will be effective on January 2nd of 2006 at all Cancun/Riviera Maya properties. This new excursion will be included in the Palace Passport. Tour information and schedule will be available shortly.
December 8, 2005
Moon Palace Golf & Spa Resort
Due to the repairs and renovation works taking place at this resort, the 24hr-room service scheduled to begin this upcoming January won't be offered at this time. Initially, this service has been postponed until March 2006. This decision extends to leisure travelers as well as groups.
December 6, 2005
Aventura Spa Palace
All resort areas are operational at this time, with the exception of the tennis courts that continue to be closed. The bicycle service has yet to be restored. All restaurants are operating on their regular schedules except Mundaca which is expected to open soon.
Moon Spa & Golf Club - The new date for the golf course opening is December 15, 2005.
November 16
Xpu-Ha Palace - This property continues to be closed. A reopening date has yet to be determined. Refer to
this site for further updates.
Moon Spa & Golf Club - The new opening date for the golf course is November 30th.
November 14, 2005
Aventura Spa Palace
As of November 10, the Business Center at Aventura Spa Palace began its regular schedule. The hours are: Monday through Friday from 9:00 am to 3:00 pm and from 4:00 pm to 7:00 pm. On Saturdays and Sundays the hours are from 9:00 am to 2:00 pm
Restaurant La Huerta, located in the North section of Aventura Spa Palace, is serving Mexican cuisine instead of its traditional California light menu. This is a temporary change, while restaurant La Hacienda, in the South section, is closed.
November 11, 2005
After another assessment of the condition of the resorts in Cancun and Cozumel, following are the updated opening dates:
Moon Palace Golf & Spa Resort
The Moon Palace is now expected to reopen by December 15, 2005 with all its rooms, including the Golf Suites. The Sunrise and Nizuc lobbies, all indoor restaurants, pools, club house, Spa and the convention center will be fully operational at this time as well. The golf course is expected to open on November 20, 2005. Weddings will resume on January 2, 2006. We are working in moving all scheduled weddings to the Aventura Spa Palace based on availability.
Sun Palace, Cancun Palace, Beach Palace and Cozumel Palace
Sun Palace, Cancun Palace and Beach Palace located in the Cancun Hotel Zone suffered significant damages and are expected to undergo upgrades and renovations prior to their reopening. It is anticipated that all three resorts including Cozumel Palace will open in Summer 2006. Additional information as to the renovation will be provided as it becomes available.
Playacar Palace
The grand opening has been scheduled for December 15, 2005 - 3 days earlier than anticipated. All rooms, common areas and meeting facilities will be available at this time.
Please continue to visit our website for additional updates.
November 09, 2005
The Aventura Spa Palace opened on Saturday, November 5th. It is expected the resort will be fully operational by November 30th. All the restaurants in the North section, with the exception of "El Greco" and all amenities from the North section are fully operational. Click here to view some recent pictures taken of the Aventura Spa Palace and the progress of the clean up.
November 8, 2005
Aventura Spa Palace (North Section)
This is the latest information regarding the restaurants and bar schedules at Aventura Spa Palace (North Section)
Restaurants |
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MoMoNoHana |
Breakfast buffet |
From 7:00 am - 11:00 am |
(Asian Cuisine) |
Lunch buffet |
From 12:30 pm - 4:00 pm |
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Dinner a la carte |
From 6:00 pm - 11:00 pm |
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La Huerta |
Breakfast buffet |
From 7:00 am 11:00 am |
(Mexican Cuisine) |
Dinner a la carte |
From 6:00 pm - 11:00 pm |
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La Trattoria |
Dinner a la carte |
From 6:00 pm - 11:00 pm |
(Italian Cuisine) |
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Bars |
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Lobby Bar "El Patio" |
Breakfast buffet (depending on occupancy) |
From 7:00 am - 11:00 am |
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Bar service |
From 10:00 am - 1:00 am |
Juice Bar |
Natural Juices |
From 10:00 am - 6:00 pm |
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Pool Bar |
Bar Service |
From 10:00 am - 6:00 pm |
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Snacks |
From 11:00 am - 6:00 pm |
Bar Contracorriente |
Bar Service |
From 10:00 am - 6:00 pm |
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Disco en Salon Tikal |
Bar Service |
From 9:00 pm 2:00 am |
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Theme Dinners: |
Depending on occupancy there will be
organized to coordinate with the entertainment |
From 6:00 pm 10:30 pm |
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November 4, 2005
Moon Palace Golf & Spa Resort
The Jack Nicklaus Signature course is expected to reopen on November 20th. In addition, we would like to clarify that there will be some visible construction and noise in hallways and common areas at the Moon Palace from
December 20 - February 1, 2006.
November 3, 2005
Moon Palace Golf & Spa Resort
After further assessment it is expected that the Spa and Club house will reopen on December 20th
November 1, 2005
Aventura Spa Palace
Due to the resort's location and structure, the Aventura Spa Palace did not suffer major damages and the North Section of the resort is scheduled to open on November 5, 2005 with 500 rooms. We expect the hotel to be open all rooms by November 30th .
The lobby, beach, Spa, beauty salon, yoga temple, fitness center, pools and convention center are in good condition and will be operational by November 5th . All the restaurants in the North section, with the exception of El Greco, will be fully operational by this time as well. Weddings will be available as of November 5th.
In addition, please be advised that due to the circumstances, we will be allowing children throughout the resort from November 5, 2005 - January 8, 2006. Compensation will not be provided for customer issues related to children
We would also like to clarify that there will be some visible construction and noise in hallways and common areas from November 5th - November 30th .
Playacar Spa & Golf Club
The Golf Course is now open and accepting tee time reservations.
The Spa at the club house is expected to reopen by February 2006.
Moon Palace Golf & Spa Resort
The Moon Palace is expected to reopen by December 20th, 2005 with approximately 1,500 rooms. The Sunrise and Nizuc lobbies, all indoor restaurants, Golf course, pools and the convention center will be fully operational at this time as well. The additional 531 rooms, the Golf Suites, Club house and the Spa are expected to open by February 2006. Weddings will resume on January 1, 2006 . We are working in moving all scheduled weddings to the Aventura Spa Palace based on availability. If you have a wedding scheduled at the Moon Palace, please contact our Wedding Coordinators at 1-800-635-1836 ext 6010.
Customer Service Issues
For any customer service issues related to hurricane Wilma, please contact the agency that you purchased your vacation package from. We are working with all travel partners to resolve customer service issues in a prompt manner
Passport Promotion (Cancun & Riviera Maya resorts)
We will continue offering the Passport Promotion to all of our guests as the resorts begin operating. The tour of Isla Mujeres will resume operation on December 15th. Wet n Wild Park is scheduled to reopen on December 20th. Chichen-Itza, Chichen-Itza (light & sound), Tulum, Ek-Balam/Valladolid, and Coba will be operating in their normal schedules as of November 5th at the Aventura Spa Palace and thereafter at all the resorts.
Reservations
All clients booked at the Beach Palace, Cancun Palace and Cozumel Palace wishing to change their stay to Aventura Spa Palace starting on November 5th through December 20th for the Beach Palace and through February 1st for the Cancun Palace and Cozumel Palace will be honored the original rate they paid.
All clients booked at the Cancun Palace and Cozumel Palace wishing to change their stay to Moon Palace beginning on December 20th through February 1st, 2006 will be honored the original rate they paid.
Please be advised that the above-mentioned dates are only estimated and are to assist you in making your travel plans. We are working diligently to bring all properties to their full operation and restoring them to an even higher standard of excellence. Please continue to visit our website for additional updates.
October 28, 2005
Palace Resorts' line of all-inclusive resorts throughout Cancun, the Riviera Maya, and Cozumel suffered damages following huricane Wilma, a category 4 storm that passed over the Yucatan Peninsula last weekend. After a preliminary assessment a tentative schedule has been developed according to the latest available information:
Riviera Maya
Aventura Spa Palace (North Section) - It is estimated that the spa section will reopen on November 5th, 2005. The resort will be fully operational with the exception of the "El Greco" restaurant and some repairs will still be taking place in the hallways. This section will remain adults-only.
Aventura Spa Palace (Sourth Section) - This section is estimated to open by November 30th, 2005. Please note that children will be allowed in this section only.
Moon Palace Golf & Spa Resort - It is expected it will reopen by December 20th, 2005 with approximately 1,500 rooms.
Playacar Palace - Palace Resorts is pleased to announce the opening of our newest resort on December 18th, 2005. New information will be updated soon on our web site about this exciting new property!
Hotel Zone - Cancun
Beach Palace - It is slated to fully reopen on December 20th, 2005
Sun Palace - It is projected to reopen on February 1st, 2006.
Cancun Palace - This resort will open with a partial number of rooms on February 1st, 2006. Look for some exciting new features as we update this resort!
Cozumel Palace - Palace Resorts continues assessing the damages. An opening date has yet to be determined.
There was no damage to the beautiful new Vallarta Palace located on the west coast of Mexico in Nuevo Vallarta, please view our web site for information and take a virtual tour of this amazing resort.
Cozumel Palace - Palace Resorts continues assessing the damages. An opening date has yet to be determined.
October 24, 2005
Due to the recent hurricane now affecting Miami (where Palace Resorts office is located),there is minimum information that we can offer you.
Presently the phone lines are down and there has not been much information given in reference to the damages on the Palace Resorts properties.
October 21, 2005
All Palace Resorts guest have been safely evacuated to Moon Palace and Aventura Spa Palace. Hurricane Wilma remains a Category 4 hurricane (sustained winds 145 mph) as it now closes in on the northeastern Yucatan Peninsula. Right now, Wilma is moving slowly but steadily to the north- northwest at 6 mph. We will continue to update this section as more information becomes available.
October 20, 2005
Today Hurricane Wilma has been downgraded to a category four hurricane and continues toward the Yucatan Peninsula. Weather conditions began to slowly deteriorate. At this time guests staying at Cancun Palace and Sun Palace are being evacuated to Aventura Spa Palace. Those staying at Cozumel Palace and Beach Palace are being taken to the Moon Expo Center. Cancun airport will be closed at 1:00 pm local time.
We will continue updating this information.
October 19, 2005
This morning hurricane Wilma became a category five hurricane. It is projected to potentially pass over the Yucatan Peninsula. Guests who desire to leave early won't have to pay penalties. These guests can claim the unused nights in a future stay. Passengers traveling between today and Sunday will be waived any penalty fees for cancellations or no-shows. There will be no refunds.
Cozumel Palace is being evacuated. Guests leaving the island through Cancun will be transported to Moon Palace Golf & Spa Resort or Aventura Spa Palace today by 4:00 pm.
We will continue updating this information.
October 18 - 12:25 P.M.
At 11 A.M. EDT the National Hurricane Center anounced that Tropical Storm Wilma became a category one hurricane in the scale Saffir-Simpson. We will continue updating this information.
October 17, 2005
Tropical Storm Wilma
Tropical Storm Wilma has formed in the Caribbean and it is expected to become a hurricane within the next few days. As the storm develops it is still unknown how it will affect the resorts in Cancun, the Riviera Maya and Cozumel. As more information becomes available we will post it in this section.
Moon Spa & Golf Club
The restaurants at the golf club have change their schedule. The new hours are:
Bambu:
Continental breakfast from 06:00 a.m. - 07:00 a.m.
Breakfast buffet from 07:00 a.m. - 11:00 a.m.
Lunch buffet from Noon - 04:00 p.m.
Dinner a "la carte"
Oriental specialties from 06:00 p.m. - 11:00 p.m.
La Trattoria:
Dinner a "la carte"
(Italian specialties) from 06:00 p.m. - 11:00 p.m.
October 5, 2005
Aventura Spa Palace • Reopening date
After much anticipation, the North section of Aventura Spa Palace opened on Saturday, October 1st. The spa facilities, common areas, pools, and restaurants are fully operational at this time. La Trattoria restaurant, a NEW Italian restaurant located in the same section, also opened its doors on the same date.
Wireless Internet Service
As of October 1st, all Palace Resorts properties including will be offering wireless Internet service in both public areas and guestrooms at no cost. The Golf suites at Moon Palace Golf & Spa Resort do not have access to wireless Internet service. Internet access in lobbies and business centers will have a cost of USD$2.50 for every 15 minutes.
Vallarta Palace – Rancho Pancho Tour
For security purposes, the minimum age to go on The Rancho Pancho Tour (Horseback Riding tour) offered as part of the Palace Passport is 10 years old.
Chankanaab Tour
The Chankanaab tour offered to Cozumel Palace guests as a part of the Palace Passport promotion has re-opened after Hurricane Emily and is now available to our mutual clients.
September 23, 2005
This is the latest information regarding the restaurants schedules at Aventura Spa Palace (North Section) that will open on October 1st, 2005.
| Restaurants |
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| MoMoNoHana |
Breakfast buffet |
From 7:00 am - 11:00 am |
| (Asian Cuisine) |
Lunch buffet |
From 6:00 pm - 11:00 pm |
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Dinner a la carte |
From 12:00 am - 7:00 am |
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| La Huerta |
Dinner a la carte |
From 6:00 pm - 11:00 pm |
| (Mexican Cuisine) |
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| La Trattoria |
Dinner a la carte |
From 6:00 pm - 11:00 pm |
| (Italian Cuisine) |
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| El Greco |
Breakfast buffet |
From 7:00 am - 11:00 am |
| (Steak House) |
Lunch buffet |
From 12:30 pm - 4:00 pm |
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Dinner a la carte |
From 6:00 pm - 11:00 pm |
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| Bars |
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| Lobby Bar "El Patio" |
Breakfast buffet (depending on occupancy) |
From 7:00 am - 11:00 am |
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Bar service |
From 10:00 am - 1:00 am |
| Juice Bar |
Natural Juices |
From 10:00 am - 6:00 pm |
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| Pool Bar |
Bar Service |
From 10:00 am - 6:00 pm |
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Snacks |
From 11:00 am - 6:00 pm |
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| Bar Contracorriente |
Bar Service |
From 10:00 am - 6:00 pm |
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August 31, 2005
Xpu-Ha Palace
After further assessment of the damages at Xpu-Ha Palace, the repairs are going to take longer than expected. At this time, we do not have a definite opening date. We will keep you informed of new developments.
Moon Palace Golf & Spa Resort
Fragata Restaurant, located in the Sunrise section, has reopened. All the restaurants at the Moon Palace Golf & Spa Resort are now open.
August 30, 2005
Moon Spa & Golf Club
Restaurant Bambú located at the Moon Spa & Golf Club is open now, featuring Oriental cuisine a la carte. There is not dress code in effect at the moment.
Hours: 6:00 pm - 11:00 pm
Transportation (*)
Restaurant La Trattoria also located at the Moon Spa & Golf Club and serving Italian dinner a la carte is now open for breakfast and lunch. This is a non-smoking facility. Reservations are not required neither accepted. There is not dress code is effect at the moment.
The hours are as follows:
Breakfast: 6:00 am - 11:00 am
Lunch buffet style: Noon - 4:30 pm
Dinner a la carte 6:00 pm - 11:00 pm
Transportation: (*)
(*) There is a bus that transports guests from the Nizuc and Sunrise lobbies to the Palapa at the Golf Club. Then, from here they are driven in golf carts to the restaurants. The bus makes constant rounds stopping at the three points (lobby, palapa, lobby).
August 16, 2005
After further assessment, the North Section of Aventura Spa Palace will be reopening on October 1st, 2005. The following list includes the restaurants and bars that will be opening as well as the hours of operation.
| Restaurants |
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| MoMoNoHana |
Breakfast buffet |
From 7:00 am - 11:00 am |
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Lunch buffet |
From 12:30 pm - 4:00 pm |
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Dinner a la carte |
From 6:00 pm - 11:00 pm |
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| La Huerta |
Breakfast buffet |
From 7:00 am - 11:00 am |
| (Mexican Cuisine) |
Dinner a la carte |
From 7:00 pm - 11:00 pm |
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| La Trattoria |
Dinner a la carte |
From 6:00 pm - 11:00 pm |
| (Italian Cuisine) |
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| El Greco |
Breakfast buffet |
From 7:00 am - 11:00 am |
| (Steak House) |
Lunch buffet |
From 12:30 pm - 4:00 pm |
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Dinner a la carte |
From 6:00 pm - 11:00 pm |
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| Bars |
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| Lobby Bar "El Patio" |
Breakfast buffet (depending on occupancy) |
From 7:00 am - 11:00 am |
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Bar service |
From 10:00 am - 6:00 pm |
| Juice Bar |
Natural Juices |
From 10:00 am - 6:00 pm |
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| Pool Bar |
Bar Service |
From 10:00 am - 6:00 pm |
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Snacks |
From 10:00 am - 6:00 pm |
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| Bar Contracorriente |
Bar Service |
From 10:00 am - 6:00 pm |
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August 15, 2005
La Gondola restaurant located at Moon Palace Golf & Spa Resort opened its door yesterday. La Fragata restaurant, also located Moon Palace, is scheduled to open by the end of the month.
August 8, 2005 - Xpu-Ha Palace & Playacar Palace
Due to the severe damage Xpu-Ha Palace sustained from hurricane Emily, the resort is now scheduled to re-open on December 1st, 2005. We had anticipated for repairs to take between 60-90 days but after further assessment they are going take longer than expected. We will continue updating on the progress of the construction/refurbishing of Xpu-Ha Palace.
The new Playacar Palace is scheduled to open its doors in December 2005
July 28, 2005 - Hurricane Emily update:
Beach Palace, Cancun Palace, Sun Palace and Moon Palace Golf & Spa Resort were not affected by Hurricane Emily and are operating as usual.
The Aventura Spa Palace and Xpu-Ha Palace, which are located in the Riviera Maya region of Mexico, were less fortunate, suffering significant damages. Both resorts are currently closed. The north section of Aventura Spa Palace is slated to reopen on September 30th , while Xpu-Ha Palace is scheduled to reopen on October 31st .
For those passengers staying at Aventura Spa Palace and Xpu-Ha Palace during the hurricane and were unable to take their luggage while evacuating, a special Luggage information e-mail was created to assist them in receiving information on the whereabouts of their luggage.
To obtain information, please e-mail gterelpubap@palaceresorts.com and include:
• Full Names
• Hotel and room number (Original hotel)
• Hotel and room number (After evacuation)
• Number of pieces / suitcases
Temporary changes in the tours offered in Cancun, the Riviera Maya and Cozumel .
Due to damages sustained by hurricane Emily, we have made the following changes regarding the tours included in the Palace Passport Promotion:
Cancun and the Riviera Maya:
The Chichen-Itza , Isla Mujeres , Coba, Ek-Balam and Wet & Wild/Parque Nizuc (A new tour included within the Palace Passport) are operating as usual. However, while Xpu-Ha Palace is under repairs, the Tulum/Xpu-Ha tour will include only Tulum. This tour will be referred to as Tulum-Express.
Cozumel
The Coba and Bottom Glass Boat tours are operating in their regular schedules. The Chankanaab Park is closed due to the damage caused by hurricane Emily. We will provide further information on the condition of Chankanaab as it becomes available. The Tulum/Xpu-Ha tour will include only Tulum and will be referred to as Tulum-Express.
Moon Spa & Golf Club New schedule of Spa and Beauty Salon until further notice
Hydrotherapy:
From 07:00 am 10:00 pm
Treatment/Services
From 08:00 am 9:00 pm
The last appointment for treatment will be for 8:30 pm at the latest and will last 30 minutes.
Beauty Salon
From 8:00 am 9:00 am
For reservations clients can go to the desk of A Day of Spa in either the Sunrise or Nizuc lobby, or to the golf course from 7:00 am to 10:00 pm.
Note: Phone-in reservations will not be accepted.
The schedule of Sun Palace, Beach Palace and Cancun Palace to make spa reservations is from 8:00 am to 8:00 pm at the desk of A Day of Spa.
Guests of Le Blanc Spa Resort are directed to the Moon Spa & Golf Club. Reservations can be made from 8:00 am 8:00 pm at the desk of A Day of Spa.
Playacar Spa & Golf Club
The Playacar golf course opened its 18 holes to the public on July 23. Transportation is being offered from any location in Cancun and the Riviera Maya (with the exception of Playa del Carmen and Playacar) as a part of the green fees.
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