2006 & 2007 Operational Updates ( Click here for 2005 Updates)
US Passports
- Temporary Travel Flexibility
The U.S. Departments of State and Homeland Security announced on June 8, 2007 that U.S. citizens traveling to Mexico who have applied for but not yet received passports can nevertheless temporarily enter and depart from the United States by air with a government issued photo identification and Department of State official proof of application for a passport through September 30, 2007. The federal government is making this accommodation for air travel due to longer than expected processing times for passport applications in the face of record-breaking demand.
Adults who have applied for but not yet received a passport should present government-issued photo identification and an official proof of application from the U.S. Department of State. Children under the age of 16 traveling with their parents or legal guardian will be permitted to travel with the child’s proof of application. Travelers who have not applied for a passport should not expect to be accommodated. U.S. citizens with pending passport applications can obtain proof of application at: http://travel.state.gov/passport/get/status/status_2567.html .
For further information, please visit www.travel.state.gov
May 9, 2007
- Beach Palace
The Beach Palace is due to open in the summer of 2007; however, an exact date is yet to be determined.
January 31, 2007
- Beach Palace
Due to some further delays in the contruction/refurbishing of Beach Palace, the resort's opening date has been postponed to June 1st, 2007 instead of April 1st. 2007 as previously advised.
January 29, 2007
- Sun Palace
As of today we are happy to announce that Sun Palace is fully operational with the exception of the Convention Center and the Thai lounge. These facilities are slated to open on February 8th. There are no signs of construction work at this time.
January 15, 2007
- Sun Palace
Due to some unexpected issues, the Sun Palace will close from January 15th through January 28th. The resort will reopen on January 29th. Most guests staying or scheduled to arrive at the Sun Palace will be accommodated at Le Blanc Spa Resort. We apologize for any inconvenience this situation may cause.
January 3, 2007
- Cancun Palace
Due to some further delays in the construction/refurbishing of Cancun Palace, the resort ’s opening date has been postponed to February 10, 2007 instead of January 14, 2007 as previously advised. Palace Resorts will protect all existing reservations at Moon Palace, Aventura Spa Palace and Sun Palace (these two resorts for adult’s only) based on availability. Please contact the travel professional your reservation was booked through to change your reservation.
January 2, 2007
- Chichen Itza Light and Sound Tour
As of January 1, 2007 the Chichen Itza Light & Sound tour, part of the Passport promotion, is no longer offered until further notice.
December 18, 2006
- Cancun Palace
Due to unforeseen circumstances, the Cancun Palace reopening date has been postponed to January 14, 2007. All bookings scheduled to arrive from December 24, 2006 - January 13, 2007 will be protected at Moon Palace (starting December 30, 2006) or Sun Palace.
Please contact your travel professional or the company you booked your reservations through in order to make these changes. We apologize for any inconvenience this situation may cause; however, we will make every effort to make your stay with us an enjoyable one. Thanks for your support and understanding.
- Sun Palace
The Sun Palace will open on December 24, 2006 as previously advised; however, due to the delayed opening of Cancun Palace, we will be accepting families with children from December 24, 2006 – January 13, 2007. For those guests reserved at Sun Palace who prefer to be transferred to an Adults only resort, we will be happy to accommodate them at Le Blanc Spa Resort.
Please contact your travel professional or the company you booked your reservations through in order to make these changes. We apologize for any inconvenience this situation may cause; however, we will make every effort to make your stay with us an enjoyable one.
Thanks for your support and understanding.
- Beach Palace
Due to unexpected delays, the opening date for the Beach Palace has been postponed until April 1, 2007.
- Aventura Spa Palace
As a temporary measure, and until further notice, restaurants Mundaca and Ventanas will be serving only dinner (a la carte); Instead, breakfast and lunch is being served at MoMoNoHana and El Greco restaurants respectively.
- Playacar Spa & Golf Club
At the end of present month will begin the maintenance works at the Playacar golf course that will include a new irrigation system, improvements of the artificial lakes and driving range. It is expected the works will last between 4 and 5 months. During this period the course will remain open.
In reference to the Cancun Classic 2006 tournament that will take place next month, it has been decided to cancel the rounds corresponding to the Playacar course. The tournament will take place only at the Moon Spa & Golf Club.
January 18, 2006
Aventura Spa Palace resumed its adults only concept as of January 9, 2006. Only adults 18 years of age or older will be accepted.
January 10, 2006
Aventura Spa Palace
Tennis: As of December 22nd, the new hours of operation are from 8:00 am to 5:00 pm.
Mundaca Restaurant: It is scheduled to begin operating on January 30th serving Argentinean cuisine.
Thai lounge: It is scheduled to open on February 15th (lounge bar)
Transportation: The complementary bus service to Moon Palace will depart at 8:50am with a stop at the Playacar Plaza at 9:20am and arrives at Moon Palace at 10:10 am. It returns from Moon Palace at 3:00 pm with a stop in Playacar Plaza and arrives at Aventura Spa Palace at 4:30 pm.
Moon Palace Golf & Spa Resort
The 24 hour room service that was scheduled to begin on January 1st had to be postponed until April when all repair work is completed.
The complementary bus service to Plaza Kukulcan in the hotel zone was reactivated on January 7th.
On January 4th the beauty salon in the Sunrise section reopened its doors. The hours are Monday through Sunday from 8:00am to 10:00pm.
Playacar Palace
The spa and beauty salon located at the Playacar Spa & Golf club are operational.
The fitness center, also located at the golf club house will be ready by the end of this month.
Beach volleyball won't be available during the first quarter, until the beach is restored.
The tennis courts, located just 5 minutes from the resort won't be opened in the first quarter.
Cafe del mar restaurant now serves Mexican buffet for dinner, replacing the a la carte menu.
Aquabar bar added a new service from 8:00am to 11:00pm.
The complementary bus service to Moon Palace departs at 11:00 am daily and returns at 6:00pm.
The dates mentioned above are tentative and subject to change.
Cancun/Riviera Maya tours
A new tour has been added in the Palace Passport for the Cancun and the Riviera Maya resorts. As of January 2nd, "Sail & Snorkel" began its operation and the excursion includes sailing in a catamaran, snorkeling and a day at the beach at playa Maroma.
Beach Palace, Cancun Palace and Sun Palace:
The opening dates for these resorts have been postponed to December 24, 2006.
Xpu-Ha Palace
After much anticipation, we are pleased to announce that Xpu-Ha Palace will be reopening its doors on May 1, 2006.
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